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    Home»Technology»AI agents or agent washing? Rethinking the future of customer experience
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    AI agents or agent washing? Rethinking the future of customer experience

    adminBy adminSeptember 2, 2026No Comments1 Min Read
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    Vanja Novakovic, Lucidya explores why true agentic CX must move beyond conversation to deliver end-to-end resolution and measurable customer outcomes.

    Source: Tahawul Tech

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